Can I get a refund?

Refunds and cancellation rights are set out in the Refunds and Cancellation Policy — start there, then contact us.

What you are entitled to, and in what circumstances, is set out in the Refunds and Cancellation Policy. That document governs; a help page cannot grant or refuse a refund and this one does not try to.

If your event was cancelled, or something went wrong that was our fault, get in touch and say what happened — see How do I contact support?.