I’m under 18 and something upset me — what do I do?
Mosaikin is a shared photo album for one event, not a social network. If a photo or message upsets you, report it from the photo, tell the host, and tell an adult you trust.
How to report something, in three steps
- Tap Report under the photo or message.
- Choose the reason, then tap Send report. You do not need to give your name.
- The host sees it straight away.
Have a go first
You can try the Report form now, with nothing sent to anyone. Then you will know what to do if you ever need it.
What Mosaikin is. It is a shared photo album for one event — a wedding, a party, a school fair. Someone scans a code or opens a link, adds their photos, and can write a message in the guestbook. The person who set up the event is called the host. The host keeps the album afterwards.
What Mosaikin is not. It is not a social network. There are no accounts and no profiles. Nobody can message you. There are no friend lists and no followers. There is no feed that picks things for you to look at. Nobody can find you on Mosaikin, because there is nothing to find — only the photos and messages from that one event.
You need to be 13 or over to add photos or messages
If you are under 18, check that a parent or carer is happy for you to join in. You never need to give your email address or make a password. The name you type next to a photo is just a label, and you can leave it out.
What you might see. Photos and messages from the other people at the event. Every photo and message goes through a safety check before anyone can see it, and the host can take anything down. But no check is perfect, and sometimes a photo is fine for the check but not fine for you. You might see a photo of yourself that you did not want shared, or a message that is unkind, or something that scares or upsets you.
If something upsets you, do these three things. You can do them in any order, and you do not have to do all of them.
- Report it. Every photo and every guestbook message has a Report link. Tap it, choose the reason that fits best, and tap Send report. You do not need to give your name or your email. The picture above shows what it looks like.
- Tell the host. The host is the person who set up the event — often a grown-up you know. They can take a photo or message down straight away.
- Tell an adult you trust. A parent, a carer, a teacher, an older relative. You do not have to deal with it on your own, and you are not in trouble for saying something.
What happens after you report. The host sees your report straight away. Reports that say a child is at risk, or that something is illegal, are looked at first — we aim for a first look within 48 hours. Everything else is looked at within 7 days. The person who put the photo or message there is never told who reported it. If you left an email address, we tell you what was decided. The rules the host follows are here: How are reports and flagged content decided?
A photo of you that you want gone. Tap Report on the photo and choose It shows me or someone else without permission, or ask the host to take it down. See I appear in a photo I did not want shared. What can I do?
If you need to talk to someone
You do not have to be in a crisis to call. Childline is for anyone under 19: call 0800 1111 free, any time, or go to childline.org.uk. Samaritans are for anyone, any age: call 116 123 free, any time. If food, eating or your body is making you unhappy, Beat can help: 0808 801 0677 in England, and other numbers in Scotland, Wales and Northern Ireland. If someone is in danger right now, call 999.
If it is about sex, or a sexual photo of you
If anyone — on Mosaikin or anywhere else — has asked you for sexual photos, sent you some, or made you feel uncomfortable in a sexual way, tell the police’s child protection team at CEOP. If a nude or sexual photo or video of you is online anywhere, Report Remove from Childline and the Internet Watch Foundation can help get it taken down, without anyone knowing your name: childline.org.uk/remove. If the photo is on Mosaikin, tap Report and choose It puts a child at risk: we block it, keep the evidence and report it to the police, as the law says we must. You do not have to look at it again.